Products in original condition
If you are not completely happy with any product that you have ordered from us, you may return it to us in its original condition any time within 30 calendar days from
the date of despatch. There are some exclusions to this Policy, set out below.

To return a MoonMa product, please complete the Returns section of the Delivery note provided in your original package. As MoonMa products are delivered to you
free of charge, you will need to pay the costs of returning the product to us and obtain proof of posting. Please enclose the delivery note provided in your original
package and complete all the relevant sections for refunds.

We currently do not supply overseas. 
Please note that we cannot be held responsible for any items which fail to reach us or for delays in your return reaching our warehouse. 
If you return a product under our goodwill returns policy, you will receive a full refund of the price paid for the product, but you will not receive a refund of the cost of
returning the product to us.

We will endeavour to process your refund within 14 Working Days of receiving the product back. For the purposes of this agreement, a Working Day excludes weekends or bank holidays.

If you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect the reduced price.
Products must be returned in their original condition for resale. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you
have handled it.

Defective products 
Nothing in these terms and conditions affects your legal rights in respect of products which are defective or not as described. Please understand that every effort is made
to ensure colour representation of products on the website is matched with the actual cotton production process. However, due to the nature of digital colour
(website) representation and colour dyeing and printing on cotton, there may be differences. Advice about your legal rights is available from your local Citizens’
Advice Bureau or Trading Standards Office.

If you think that a product is defective or mis-described, please contact our Customer Service Team by emailing us at hello@moonma.co.uk One of our Customer Service
Team will be able to advise you on how to return your goods.

All returns for potentially defective products will be examined once they have been received by us and we will notify you if you are entitled to a refund via email within a
reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 calendar days of the day we notified you via
email that you were entitled to a refund for these products. If it is the case that we notified you that you are entitled to a refund, you will receive a full refund of the price
paid for the product.

Exclusions
Please note that we are unable to accept the return of certain products, as set out in the Consumer Contract Regulations 2013, including:

1. products which are personalised or made to your specification
2. products which are damaged 

Please note that your right to return a product is not affected if the product is faulty or misdescribed.